How we care for your personal information
We are committed to protecting your privacy, whether you are a contact, customer, supplier or employee. We are also committed to complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act) and Articles 13 and 14 of the General Data Protection Regulation (GDPR).
This policy describes how we manage your personal information.
1. The kinds of personal information we collect
1.1 If you engage with Nadine Muller or NMCM via this website, we may ask to collect personal information from you, including:
(a) contact details such as name, role, occupation, address, email address, mobile number;
(b) information relating to your wellbeing and lifestyle as well as circumstances and affairs relevant to the areas in which we are working;
(c) information regarding communications with you and your attendance on webinars, workshops, courses, programs and promotional events held by Nadine Muller or NMCM;
(e) if you are an employee or prospective employee, information about your qualifications, skills and work experience; and
(f) if you are a supplier or prospective supplier, information about your business skills, services, products and prices.
2. How we collect your personal information
2.1 We may collect your personal information by various means including when:
(a) you contact Nadine Muller or NMCM with a question, comment or inquiry;
(b) you subscribe to a newsletter or are in a program or course;
(c) you attend a workshop or event where Nadine Muller or NMCM are hosting or presenting;
(d) you correspond with Nadine Muller or NMCM Team on social media platforms such as Facebook, Instagram or similar sites;
(e) you purchase a product or service from Nadine Muller or NMCM;
(f) you provide information relating to your business; or
(g) you visit the website at www.nadinemuller.com.au
2.3 If you do not provide personal information when requested to do so, we may not be able to carry out your instructions or achieve the purpose for which the information has been sought.
3. The purposes for which we collect, hold, use and disclose personal information
3.1 We may collect, hold and use your personal information in order to:
(a) respond to your enquiries;
(b) provide services including coaching and mentoring;
(c) employ competent and diligent personnel;
(d) monitor or improve the use of and satisfaction with our services; and
(e) let you know about industry developments, Nadine Muller and NMCM expertise and services that may be of interest to you.
3.2 We will only disclose personal information:
(a) in order to carry out the instructions of our clients; and
(b) subject to my confidentiality obligations, when using services in support of the business.
4. The parties to whom your personal information is disclosed
4.1 Subject to any confidentiality obligations, we may share some relevant personal information with:
(a) our client management system (Dubsado), our payment systems (Stripe), and our website and email marketing provider (Kajabi), and our client coaching platform (Notion) for the purposes of providing you with support via services, programs and courses, coaching and mentoring, newsletter, invitations and updates; and
(b) third party service providers who assist me with archival, auditing, accounting, legal, business consulting, website or technology services.
4.2 We will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act and the GDPR – for example, where we have reasonable grounds to suspect that you may be of harm to yourself or others.
4.3 If you have any concerns regarding the disclosure of your personal information, please do not hesitate to get in touch with us via the contact information below to discuss this personally.
5. Disclosure of information outside the jurisdiction of collection
6. Opting into marketing communications
6.1 When you purchase any product or service, enter into any of our free and paid memberships, book a discovery call or request access to a free product, you are giving permission to opt-into marketing communications with us.
6.2 We may, from time to time, send you newsletters, invitations and updates about our services to which you can opt-out of at any time.
7. Opting out of marketing communications
7.1 We may, from time to time, send you newsletters, invitations and updates about our services. We will only do so if you have requested to receive such communications through a double opt-in process. You can opt out of receiving any further such communications by notifying us using our contact details below, or by clicking the “unsubscribe” option at the bottom of any marketing email received from us.
8.1 We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure. We use cloud storage for personal information with Dubsado, Kajabi and G-Suite. These companies are subject to encryption and protection that can be found on their websites. If you are in communication with us via electronic means such as email, Zoom, contact forms, Instagram or Facebook and Notion, we do not have full control over the transmission or storage or any personal information disclosed.
You agree that by participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which we cannot be held responsible.
9. Correction/updating personal information
9.1 If you request to correct your personal information these actions can be taken by contacting me with the updated information to: [email protected].
10. Notification of Changes
11. Complaints / Contact Us
Email: [email protected]
We will endeavour to respond to any complaint within 30 days. If you are not satisfied with the response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.